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AVAYA AURA AGENT DESKTOP 6.4 FOR MAC HOW TO
AVAYA AURA AGENT DESKTOP 6.4 FOR MAC WINDOWS

Describe and implement the components of Access and Partition Management.

AVAYA AURA AGENT DESKTOP 6.4 FOR MAC HOW TO

Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures.

Explain the difference between the Service Creation Environment local view and Contact Center View.

Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent.

Describe the function of the Avaya Aura® Media Server.

High levels of VoIP jitter over the ICA connection from the user to the VDA platform can result in bad call quality or delay in the conversation. Note: The XenDesktop 4 release does not include jitter buffering. E = Excellent G = Good F = Fair, P = Poor) ( Results with jitter at 10% of one-way latency. The generally recommended packet loss metric to support VoIP is 0.5% or less. (Measured at 5% jitter with Optimized-for-Speech codec setting)

The following results were observed at 5% jitter (E = Excellent G = Good F = Fair): The Citrix Test team evaluated audio quality under a variety of Wide Area Network conditions using a network simulator.

AVAYA AURA AGENT DESKTOP 6.4 FOR MAC WINDOWS

Installation on XenDesktop is equivalent to installing on a standard Windows desktop. When installing the Avaya softphone, do not select the IP Softphone for Citrix installation mode, as it is strictly for installation on Citrix XenApp under Terminal Services. Use Citrix Repeater and Branch Repeater between the data center and the remote office for Quality-of-Service (QoS). G729 provides good voice quality and has the lower bandwidth requirement of 30 to 40 Kbps per call (depending on Network Layer 2 overheads). G711 provides best voice quality but has the highest bandwidth requirement of 80 to 100 Kbps per call (depending on Network Layer2 overheads). It consumes approximately 34 Kbps of network bandwidth (17 Kbps in each direction).īetween the VDA platform and the Avaya IP-PBX, the softphone uses whatever codec is configured or negotiated. This codec is specially optimized for voice-over-IP. Codec Selection and Bandwidth Consumptionīetween the user device and the XenDesktop VDA platform in the data center, Citrix recommends using XenDesktop’s Optimized-for-Speech codec setting, also known as Medium Quality audio. Memory and CPU consumption might not increase linearly with the number of simultaneous users. The memory and CPU consumption of the Avaya softphones were not measured by Citrix. For the latest compatibility information, check the Citrix Ready Web site at Memory and CPU Consumption of Avaya Softphones The softphones specifically tested by Citrix with XenDesktop 4 were:Ĭitrix does not foresee any compatibility issues with other current Avaya softphones (such as, one-X Agent 2.0 R2). Tested Softphones and Operating System Platforms

This mode was the focus of the testing done with XenDesktop and the Avaya softphone clients. The voice traffic between the hosted softphone application and the user device is sent over Citrix’s ICA protocol. In this mode, the user does not require a physical telephone, just a headset that connects to the user’s personal computer or thin client. With the introduction of XenDesktop 4 it enables VoIP mode (also known as My Computer Mode or softphone-only mode or road warrior mode). For traveling workers, it means they can use any phone and get the same IP-PBX features they enjoy when in the office. Customers tell us that this approach has made it practical for them to support at-home workers and thereby reduce the cost of office space. From the Avaya softphone application, users can transfer calls and use speed dial, call history, account codes and other features normally available only on a proprietary office phone. This article summarizes our test results with Avaya softphone applications delivered using the VDI model of FlexCast, and provides tips for optimal configuration.Įven before the Spectrum audio subsystem was introduced, Avaya softphones could be delivered in control mode (also known as telecommuter mode or dual connect mode) where the application controls a physical telephone set, be it your office phone, mobile phone, home phone or whatever. With XenDesktop 4 and the 11.2 Citrix online plug-in for Windows, Citrix introduced new audio codec technology that delivers brilliant voice clarity with minimal bandwidth consumption. XenDesktop 3 Feature Pack 1 unveiled the new Spectrum audio subsystem, offering broad compatibility with softphones and the voice chat features of unified communications applications. This article also describes the fallback approach of delivering softphones using generic HDX RealTime technologies. The preferred method for delivering Avaya softphones from XenDesktop and XenApp is the Avaya VDI Communicator (see ). This article describes how to configure XenApp/XenDesktop to support Avaya Softphones.